Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Damaged or incorrect orders
If your order arrives damaged, incorrect, or is not of acceptable quality, contact us within 14 days of delivery with your order number and a photo. We will arrange a replacement or a refund.
Change of mind
Our products are a consumable food item, so for food safety reasons we are not able to accept change of mind returns once a pack has left our care. This does not affect your rights under the Australian Consumer Law set out above.
Natural variation is not a fault
Our treats are a natural product. Size, weight, colour, texture and shape vary from piece to piece, and packs sold by weight will contain differing numbers of pieces. This variation is normal and is not a defect.
How to reach us
Email hello@olliespawtry.com.au with your order number and we will help.